If you run into problems on our web site, try looking for the help items below, and if that does not solve the problem, please email us at email@example.com.
New Email Address
If your email address has changed, you need to tell us, because when you enter your email address and click on 'New password', you will see an error message appear on the screen such as 'Invalid username' or 'There is no user registered with that email address'. If this happens, just email us.
Cannot Log On
If you cannot Log On, reset your password.
You can reset your password at any time, whether you have forgotten it, or just want to change it. To reset your password:
1 Go to The PA Association web site at www.pa-association.org in your web browser (Firefox, Safari, Chrome, Internet Explorer, etc).
2 Click on 'Log In' on the Main Menu Bar. A new web page will appear called the 'Welcome to The PA Association, please Log In'.
3 Click on 'Lost your password?'. You will be taken to another page, which will say: 'Please enter your username or email address. You will receive a link to create a new password via email'
4 Enter your email address (which is also your username), then click on 'Get New Password'
5 Check your email Inbox. An email will soon arrive from 'The PA Association' and the Subject will be '[The PA Association] Password Reset'. If you cannot find the email, email us at firstname.lastname@example.org .
6 Open the WordPress email, then click on the link below 'To reset your password, visit the following address:' Click on these words in the email, and you will be taken to a screen where you can choose your own password.
7 Enter your choice of password, twice, then click on 'Reset Password'. You will be taken to another screen which says 'Your password has been reset. Log in'
8 Click on 'Log In'. You will be taken to the normal 'The PA Association, Welcome to our web site' Log In screen.
9 Enter your username, which is your email address, and your chosen password. You will be taken to the Login Welcome Page at the pa-association.org web site, and will have full access to all pages on the site via the menus.
Did Not Receive a PA Association email
If you know or suspect that you have not received an email from us, one possibility is that we have an incorrect or out-of-date email address for you. Check the members contact details list, if you have a copy, to make sure we have your details correct. emailing any corrections to us at email@example.com . Also email us at this email address if you do not have a copy of the members contact details list, and want to confirm that we have your correct email address.
Another possibility is that our email has been categorised as 'Spam' or 'Junk' by either your email provider or your own email software. Please check your 'Junk' and 'Spam' folders, on both your email providers site and in your local files (eg Outlook). If any messages from the association have been placed in the Spam or Junk folders, open each message, and get us stored as a safe sender by:
- on your email providers site, open the message and click on 'Not Spam' on the menu
- in Outlook, open the message and click on the 'Safe Lists' among the menu items, then click on the dropdown 'Add Sender to Safe Senders List'.
If you add the www.pa-association.org site and Chris Buckley to your contacts, AND to your 'Safe Senders' lists, this should avoid future emails being treated as junk. The email addresse to add is firstname.lastname@example.org .
Cannot find my Downloads
(On a Windows computer) Try clicking on the 'Start' button in the bottom left corner to bring up a menu, then click on your own user name, and the downloads folder should appear on your screen. Your downloaded file should be in it, or in a 'My Downloads' folder within your 'My Documents' folder.
If you still cannot find the download, click on 'Start', then 'Computer', then use the Search box at the top right of the window to search your whole computer for 'PAA-Members-Contact-Details' or the name of the missing document. This will take a while, but should always find the document, and if you have several copies of the document downloaded, you can select by date.
502 or 504 Errors
502 or 504 Bad Gateway or Gateway Timeout are communications errors, where the servers providing our web site service fail to exchange messages correctly with a user's computer.
These errors do not happen often, and are generally caused by unusually high levels of traffic through our web site. To date, they have only occurred just after an all-member email has announced new material on the web site, and been sent to too many members at the same time.
Sometimes, the error can be cleared by emptying the browser cache on the user's computer, then restarting the browser, but usually there is nothing the user can do except try later.
We recommend : Just try a couple of hours later, there is nothing very time-critical on the association web site!
Why Not email our newsletter?
If we could email our newsletter, we would. But we cannot, because if we and others were allowed to do that, the internet would clog up and stop working properly.
You may have noticed that everyone's internet speed is much faster when receiving items FROM the internet, than when sending items TO the internet.
Also, even major publications distributed via the internet, like The Times, which goes electronically to millions of readers every morning, are never sent by email. Instead, they use a small program (called, in that case, 'The Times App') on each person's computer to download the new issue each morning, or read it online.
We do the same with our newsletter, but cannot afford the specialised program, so get members to do the download themselves.
This complexity is there to stop the internet getting clogged up by huge bulk emails.
The 'download not email' option is driven by the network providers. These Internet Service Providers (ISPs) cannot afford to allow people to congest their networks, or their overall network performance to users would drop, so they do not allow large mass emailing. If you try to send a short email to more than 50 people at the same time, it will almost always fail, unless you are a specialised emailing organisation and paying for the privilege. If a normal internet user tries to send a large email attachment to more than a dozen or two dozen people, it will take an extremely long time to get through, and usually fail.
Thus we use a commercial emailing organisation ('MailChimp') to send 'all-member' emails - MailChimp are allowed to send out far more simultaneous emails than we are, because they pay for the facility. The emails have to be short, however, and cannot have attachments.
We also put our newsletter, Members Contact Details, etc on our web site, and members download their own copies when they wish.
s2Member and WordPress
S2Member and WordPress are software packages that we use on the pa-association.org web site.
S2Member provides membership facilities, such as keeping track of users and their passwords.
WordPress is the basic software running the pages and links of the site.